Return Policy

 

Products

• Goods returned within 14 days can be exchanged for a refund, a store credit or an alternative item.
• Custom-made items cannot be returned.
• Specially ordered items that we do not usually stock cannot be returned.
• Shipping fees are not refundable.
• Goods must be accompanied by a receipt/invoice.
• Goods must be in their original manufacturer's packaging. The packaging must be undamaged.
• Goods must not be used or damaged in any way.
• Postage costs of returns/exchanges are not covered.
• It is the customer's responsibility to ensure the goods are returned safely to us.

 

Bikes

If a bike has been purchased and it is not the correct size, we are happy to swap the bike for the correct one OR if you are not happy with your purchase and would like to return your bike, the following terms and conditions apply:

 

• Bikes returned within 14 days can be exchanged for a refund, a store credit or an alternative item.
• Shipping fees are not refundable.
• Bikes must be accompanied by a receipt/invoice
• Bikes must not be used in any way 
• Postage costs of returns/exchanges are not covered.
• It is the customer's responsibility to ensure the goods are returned safely to us.

Please Note: We are unfortunately not in a position to operate our Returns Policy on any sale, special offer, clearance or reduced price items and these cannot be returned once purchased.